I'm Olivia. I provide private care coordination and insurance advocacy for families of medically complex children in Massachusetts.
With 10+ years in healthcare and lived experience navigating complex pediatric systems, I combine practical expertise with deep empathy. I’ve spent years navigating prescriptions, insurance denials, MassHealth, nursing services, and DME - not in theory, but in real life.
I built this service because families deserve competent, persistent help, not another list of phone numbers to call.
Caring for a medically complex child means becoming the care coordinator, insurance expert, scheduler, and advocate—on top of being a parent.
If you are:
Juggling multiple specialists, therapies, and vendors
Spending hours chasing prescriptions, prior auths, or DME supplies
Fighting insurance denials or trying to make MassHealth work
Managing nursing or PCA services that are hard to understand the ins and outs of
Exhausted by the constant follow-up, paperwork, and phone calls
You don’t need to do this alone.
I provide hands-on, private care coordination for families of medically complex children. I...
Reduce the administrative and cognitive burden on families
Prevent care disruptions caused by paperwork and delays
Help families spend more time caring for their child—and less time fighting systems
I work directly for you - not for an insurer, hospital, or agency - so my job is to get things done. Here is a sampling of what that might mean for your family.
Insurance & MassHealth Advocacy
Prior authorizations and ongoing follow-up
Fighting insurance denials and appeals
Navigating commercial insurance, MassHealth, secondary coverage, and renewals
Helping you understand your options and make informed choices
Prescriptions, DME, and Equipment
Ordering, refills, replacements, and troubleshooting
Coordination with pharmacies and clinicians
Preventing gaps in medication access
Working with DME vendors on delays, backorders, and billing issues
Proactively tracking recurring supply needs
Nursing & Personal Care Assistant Support
Navigating continuous skilled nursing services and the Personal Care Assistant program
Supporting eligibility, initial assessments, and reassessments
Navigating appeals
Scheduling & Care Coordination
Booking and rescheduling appointments
Supporting transitions (hospital discharge, new diagnoses, new services)
Caregiver Communication
Keeping nurses, PCAs, therapists, and family caregivers aligned
Communicating updates so everyone is working from the same plan
No pressure. We’ll talk through what’s hardest right now and whether this support makes sense for your family.
Private, family-hired support. Not reimbursable through insurance.
Available hourly or on a monthly retainer
Services tailored to your child’s medical complexity and your family’s needs
Massachusetts-focused expertise
This role complements your child’s medical team - it doesn’t replace it. I provide follow-through, persistence, and advocacy where systems break down. Get your precious time back, and let me handle the tough administrative stuff.
I do not provide medical diagnosis, clinical care, prescribe medications, or replace care from your child’s clinicians. I support families with systems, logistics, insurance, and follow‑through - not medical treatment.